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Help Centre > Booking a property

Are there any additional taxes or fees to pay to the rates shown?
Are your prices per person or for the property?
Can I pay for my booking on arrival?
Can we hold a party or gathering at the property we have booked?
Do I need to bring my own Hair Dryer and Iron?
How can I be sure my payment is safe?
How do I confirm a reservation?
How many people are allowed in each property?
I have booked online but have not received my confirmation email.
I need a cot / high chair and baby stroller for my child, how can I get this?

The rate advertised on your site does not match the rate shown on my quote or booking confirmation?
What are your terms and conditions if I have to cancel my reservation?
What if I want to change my dates after I have confirmed a reservation?
What if the calendar for the property I want shows that it is booked for the dates I require?
What is the booking procedure for how to confirm a reservation.
When do I have to pay for my reservation?

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